RCG NSW - RESPONSIBLE CONDUCT OF GAMBLING

Centre for Training has current approval from Liquor & Gaming NSW to deliver

RSA and RCG training in NSW. 

 

 

As of 1 February 2023, Centre for Training began delivering the NEW NSW RCG - Responsible Conduct of Gaming course.

This course is required for anyone working in a Gaming area of a NSW Club or Hotel. 

The cost of your RCG NSW Liquor & Gaming interim certificate and NSW Photo competency card are included in your enrolment fee.

The NEW RCG - Responsible Conduct of Gambling, does not include a Nationally Recognised Unit of Competency.

Content of NEW NSW RCG course

Different types of gambling in NSW and Australia.

How gambling problems develop, and the types of harm it leads to for the person, their family, and the community.

Gaming machine laws you need to know about to ensure a safe, responsible gambling environment.

A new approach to identify, assist, report and monitor patrons when you notice warning signs of problem gambling.

Putting what you have learned into practice.

Entry requirements:

There are no specified entry requirements for this RCG training program,however you must be 18 years of age to work in a licensed gaming venue.

Assessment requirements:

  • On successful completion of your RCG class, L&GNSW will send you the link and log-in details to complete the mandatory L&GNSW online RCG assessment.

    The online assessment comprises of 30 multiple choice, True/False and scenario-based questions. You need to score 100% to pass and have unlimited attempts to pass. The assessment is expected to take 20 minutes to complete.

  • On passing the assessment L&GNSW will email you an RCG interim certificate.

  • The interim certificate is valid for 90 days and allows you to work immediately.

  • If you wish to pre-read the NSW Liquor & Gaming  RCG Student material CLICK here to access the current Liquor & Gaming materials.    

What to bring:

  • One form of photo identification. Ideally, an Australian driver’s licence or your passport.
  • Blue or black pen and note paper
  • Please arrive 10-minutes before the scheduled start time.
  • A mask for your own & others protection to wear in the training room.
  • Ensure you read our Terms and conditions prior to enrolling. 
  • PLEASE NOTE: Centre for Training does not currently offer the Advanced Responsible Conduct of Gaming (ARCG) course. 
  • The Advanced RCG (ARCG) course is recommended for you if you are a gambling floor manager or supervisor in a hotel or club,hotel licensee, or a club secretary.  This training helps to better prepare and support you in meeting your greater gambling harm minimisation responsibilities and obligations under the NSW Gaming Laws
  • Detailed information is available on the NSW Government Gamble Aware website - CLICK this link for more information 

 

We advise anyone looking for work in a venue that has gaming machines to do both the RSA & RCG training,

as most Club & Hotel employers, would choose someone who has both RSA & RCG over someone who only has the RSA.

See following information from the NSW Government website: or click on this link to go to NSW L&G website 

RCG training is mandatory if your work duties involve gaming machines.

RCG training applies to anyone in the following gaming related roles:

  • licensees of a full hotel licence
  • secretaries of a registered club
  • staff with gaming machine duties
  • staff who pay out winnings
  • staff who patrol or serve in the gaming machine area.

‚ÄčGaming machines are only allowed in two types of licensed venues in NSW : registered clubs and full hotels.

Interim certificates

On successful completion of your RCG course, L&GNSW will send you the link and log-in details to complete the mandatory L&GNSW online RCG assessment.

The online assessment comprises of 30 multiple choice, True/False and scenario-based questions. You need to score 100% to pass and have unlimited attempts to pass. The assessment is expected to take 20 minutes to complete.

On passing the assessment L&GNSW will email you an RCG interim certificate. The interim certificate is valid for 90 days and allows you to work immediately.

Competency cards

To obtain a NSW RCG competency card, present your interim certificate to a Service NSW Centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.

If you already have a NSW RSA competency card, on completion of your RCG course you will automatically be sent a new card with your updated competencies.

Note: in NSW all competencies must expire on the same date, calculated five years from the first competency gained e.g. if your RSA competency expires in June 2023, even if you gain your RCG competency in June 2020 both competencies will still have an expiration date of June 2023. This ensures all your competencies are current and expire on the same date.

Digital Competency Cards

You can obtain a digital competency card via the Service NSW app. The app is available via download from iTunes® or the Google Play™ store. Once you have the app, you’ll need your competency card holder number to add your competency.

Visit Service NSW to learn more about the NSW Digital Competency card.

If you have done your RSA recently, it is a good idea to go as soon as possible, with both your RSA & RCG interim certificates to a participating Service NSW Service Centre to apply for a photo competency card which will then be issued with both your RSA & RCG competencies included.

Important: You will still be able to apply for the photo competency card using the interim certificate even if it has passed its validity date, but you will not be able to work in any role requiring it, until the competency card is obtained.

  • You will need to present the interim certificate and 100 points of identification at a NSW Service Centre or RMS Office where you will be able to order your photo competency card.
    You can look up your closest location with the Service NSW centre locator.
    The fee for the photo-card is included in your training fee, therefore you will have nothing further to pay
  • Your card is valid for five years and serves as proof that you have completed the necessary course to work in a licensed gaming venue.

You do not need to complete a new RCG class to renew your RCG competency -if it has not expired by more than 28 days

for more information go to the NSW Liquor & Gaming website or click here

Old style paper certificates

Old style paper certificates are any RSA or RCG certificate issued before 22 August 2011, have all now expired, although they do not have an expiry date on them.

Expiry of Photo competency cards

Photo competency cards expire 5 years after the completion of the first course you completed. If other courses are completed at a later date, the competency class can be added to the card and the card can be reissued, but the expiry date will remain the same as the first course you completed.

Example: You complete an RSA course on 1 August 2015, and obtain a photo competency card. The expiry date will be 1 August 2020. Later you want to work in a Hotel  or Club and your duties will involve gaming machines (pokies), so you complete an RCG course on 30 June 2019. You will need to complete an Additional Competency Endorsement Form (form CC0570) to get a new photo competency card mailed to you. The new card will show that you have both RSA and RCG competency, however the expiry date will still be 1 August 2020 - 5 years after the date you completed the RSA course, not when you completed the RCG course. 

 

Your L&GNSW online RCG assessment online 

On successful completion of your RCG training class, L&GNSW will send you the link and log-in details to complete the mandatory L&GNSW online RCG assessment. Please allow up to 24hours for this link to come through. If you have not received your link within this time,  please email us at info@centrefortraining.com.au or call on 02 9499 3737 to check for any reason it has not been received.

The online assessment comprises of 30 multiple choice, True/False and scenario-based questions. You need to score 100% to pass and have unlimited attempts to pass. The assessment is expected to take 20 minutes to complete.

Your L&GNSW RCG interim certificate

On passing the assessment L&GNSW will email you an RCG interim certificate. The interim certificate is valid for 90 days and allows you to work immediately.

If you are working with an interim certificate, you must be able to provide it for inspection upon request by a police officer or Liquor and Gaming inspector.

Your L&GNSW photo competency card

Full instructions to obtain your Photo competency card are supplied on the back of the interim certificate, including how to obtain a Digital Photo Competency card.

Photo competency cards are plastic cards similar to a NSW driver licence.

The front of the card will display your photo, name, the expiry date, and the card number.

It will also indicate which competency certification(s) you have obtained. On the front, this will be listed with one or more letters after the word "Class".

The explanation for these letters is shown on the back of the card.

  • A = Responsible Service of Alcohol
  • G = Responsible Conduct of Gambling
  • P = Privacy training

Your RCG competency can be added to an RSA photo competency card or be a stand-alone card if you will not perform duties requiring an RSA.

Privacy training can only be completed if you already have a photo competency card with RSA competency. (You may also have RCG competency, but RSA is a minimum requirement)

If you are working with a photo competency card, you must be able to provide it for inspection upon request by a police officer or NSWL&G inspector - however you don't have to personally carry the card - it is ok to have the card on site (preferably in a secure place) so it can obtained immediately if requested.

Penalties apply for failing to produce the card.

We have regular classes coming up in the following locations or if you have a group of 10 or more, we may be able to come to you, please contact us for a quote on info@centrefortraining.com.au, please include your contact details, the location and how many in your group, or or give us a call to discuss options on 02 9499 3737 or 6687 1357

Please click on the venue name to go to the venue website for more venue specific details for example parking, available food and dress codes.

Please note the venues do not take bookings or enquiries for classes, please contact us for class details and to enrol.

We offer a discounted price if you enrol yourself and pre-pay online or if you do not wish to enrol online call us on 02 9499 3737

Albury - Albion Hotel

Wagga Wagga - Wagga RSL Club 

Hawkesbury - The Richmond Club 

Lismore/ Goonellabah - Lismore Workers Club

Ballina -  Cherry Street Sports Club

Byron Bay - Byron Bay Services Club

General dress codes

Please ensure you are dressed suitably to attend the class - you must be well presented, clean, neat and tidy at all times when in the venues. 

The following are not acceptable at any time: Singlets, men's headwear, torn or dirty clothing, obscene or offensive language on clothing, sportswear, including training apparel, swimwear, bike shorts, leotards,scuffs, rubber thongs, masseur sandals or bare feet. Whilst common sense shall prevail in most circumstances, the decision of venue management shall be final in all matters relating to dress and behaviour

Testimonials

William Stinson - RSA RCG Byron Bay

The trainer Lynne made it fun!!

Roxanne Novak RCG Byron Bay

Lynne did a fabulous job of presenting.  Kept it interesting and moving along.

N Bernon-Stewart- RCG Byron

Lynne was excellent at making us understand and made the course interesting and fun while we were getting educated. Great teacher

Leonie C - Food Safety Supervisor Online

I really appreciate your prompt reply in processing my NSW Food Safety Supervisor Course.(FSS)

The online course was very informative, interesting and easy to follow.

I will definitely recommend your training company in the future.

KJARA - Byron RSA

Everyone told me it was boring, but lucky me, I got Lynne as my trainer and it was not boring at all!!!

Steve D - RSA Byron B

Due to Lynnes efforts it was a lot more fun and easier to learn than I expected

Cathryn F - RCG training in Ballina

I would like compliment Gail on her delivery of what could potentially be a very dull topic

She made the NSW RCG class, interesting and the day flowed very well

Renee K - RSA class Byron Bay

I was delighted with the NSW Responsible Service of Alcohol training.

It was a lot more enjoyable than expected.  Lynne has fantastic communication skills in the classroom

Lindy H- RSA training in Byron Bay

I thought it would be a bit boring, however, it was really informative.  Thank you very much. A great course!

I completed the NSW Liquor and Gaming Responsible service of Alcohol training.

Mair P - Lismore NSW RSA RCG Training

Well presented with lots of relevant information while still making fun. 

I completed the NSW Liquor and Gaming approved RSA & RCG training.

Thanks Lynne for a great 2 days!  Very useful and very informative.

Allan O - Mt Hutton - NSW Food Safety Supervisor - FSS online

Dear Peter,

I am most grateful to you and the staff at CFT NSW for the speed with which you were able to process my NSW Food authority Food Safety supervisor (FSS) certificate.

Thank you for all your help and professional assistance.

I will be sure to recommend your training company to colleagues and friends in the future.

Kind regards,

Allan

 

Kerry Mc - RSA training in Lismore

Having done an NSW RSA class 14 years ago - very boring and not really helpful  - it was pleasing to such a knowledgable and informative person in charge.

Carolyn S Byron Bay NSW RSA class -

More interesting than expected. Excellent trainer – consequently I have now booked in for the NSW RCG

Abigail G Byron Bay RSA training class

NSW Responsible Service of Alcohol training with Lynne was much more interesting and informative than I expected.  Brilliantly presented

Kertu Bryon Bay NSW RSA training

I didn't expect the course to be that interesting.  The trainer Lynne was really fun and definately made the NSW Responsible service of Alcohol training course more interesting.

Katie E - Byron Bay RSA (NSW Liquor & Gaming approved)

The responsible service of alcohol class was much more enjoyable then anticipated. Lynne was a very informative instructor and delivered the course content in a very engaging manner.

Shanae - RSA class - Albury

The course was very well explained and I was left interested - not confused.

Chris B - Richmond NSW RSA (Responsible service of Alcohol class)

The knowledge and content was vast and varied - overall an informative and well run session on NSW Liquor and Gaming Responsible Service of Alcohol.

Jessica H - Richmond NSW RSA class

More to the NSW Responsible Service of Alcohol training (RSA)  than I expected  (good thing because I learned a lot)

Archanaba, Wentworthville - NSW Food Safety Supervisor online

Thank you soooo much guys to help me in every time when I called u... Much more appreciate your kindly service. I'm happy to suggest any of my friends who wants to get any  NSW Food Authority Food Safety Supervisor certificate course .....

Kev G - Canberra - NSW Food Safety Supervisor online

I am quite impressed with the service I received from Centre of Training and would like to fill out the survey.

My compliments to Peter on responding to my enquiries expeditiously.

Cheers, Kev Pizza2u Catering Crew  Traditional woodfired pizzas!

James. B RSA in Albury

The RSA course was longer than the last time I did it, yet it didn't seem to be longer. I found it very impressive, and the information given and its delivery were superb.

Marinela M - Thornleigh- Food Safety Level 1 Health

Thank you for so generously sharing your knowledge and experience. You have a very calm, entertaining and extremely engaging manner. It's been an absolute treat to have participated in two of your courses/classes. I am looking forward to the assignment... Hope you have a restful weekend. Again thank you.

 

Jo B - Rushcutters Bay- Food Safety inhouse training

I thought I understood Food Safety having done classes several years ago, but was amazed at how much I didnt know...very glad I now have up to date information, the trainer Peter was fantastic, very patient and explained everything in detail.

Robert F - Gordon- RSA class

In this day and age, it's hard to find a company you can trust.

Centre for Training was recommended to me by a friend, and now I know why!

The quality of service I received was outstanding. Keep up the good work!

Tracey E - Liverpool - Food Safety class

The level of service at Centre for Training is fantastic. Having been a customer for many years, I am consistently impressed by the professionalism of every staff member I have come in contact with.

Thank you! Tracey

Anna B - Chatswood- Food Safety Level 1 Health

Our staff found the training session interesting, informative and easy to sit through. Our trainer was well organised and very professional.

It was great to have someone who has worked in the food industry delivering the training to the staff - offering years of personal experience whilst showcasing and supporting current legislative laws and regulations.

Julia W - Marrickville- Food Safety Supervisor online

I call it "PJ training" because most of it I completed in my pyjamas. Being a shift worker, it was very easy to access and convenient because I could start and stop anytime, to fit around my work and family commitments. I could also replay sections if it didn't sink in the first time.  Thank you so much! Warm regards, Julia

Rick S - Potts Point- FSS online

I have worked as a Chef for more than 20 years - including Italy, France and London - I thought I knew all there was to know about Food Safety, until I did this online FSS training, which was very comprehensive and informative, it makes so much sense and a lot has changed since I started in the industry - I actually wasn't looking forward to it, but I am so glad I have had this excellent update and the support when I had a couple of queries, was prompt and very professional  - Rick S - Executive Chef

Helen G - East Albury

Wow! Excellent. Thank you so much for your support and interest Peter. 

I would definitely (and will) recommend your Centre For Training to anyone who is looking for an online course in these areas. 

All the best to you and yours.

Best regards, Helen

Danny K - Curtin. ACT

Excellent course, very informative and would not hesitate to recommend this online course to colleagues. We have already started to implement and place greater focus on the learning from the course. I have done normally face to face training and was a bit skeptical of the online training courses in general, but this training course has changed my mind towards online training courses because it was very informative and easy to follow.

Regards, Danny

Katalin F - Warilla- RSA & RCG training

This was a great learning experience for me and i learnt a lot through your sessions. 

Kind regards, Katalin

Ian W - Kingsford - RSA & RCG classes

Thanks very much, most appreciated. I will definitely use you for future training requirements and recommend you to others!

Regards, Ian

Christina W - Surfside - FSS NSW online

Hi Peter

Many thanks for the great news!

I also thought the online course was very informative and comprehensive.

I really enjoyed doing it and learnt quite a lot as the food industry is new to me.

Regards, Christina

Sofia C - Turvey Park (Wagga) attended RSA class

The trainer introduced a lot of his experience and provided many examples. It was informative but also very practical – Excellent!

Erich W - South Hurstville- Food Safety class

Many thanks Peter.

It was very organised and informative, I will definitely use your company for further training for me and my staff.

Erich

 

Aaron W - Cessnock

Thank you so much for prompt response.

Also I found the course very informative and well-structured.

Kind regards, Aaron

Janine T - Hobartville

Hi and thankyou for your quick response to my assessment.

I found it fun to do and it has been a real education which has also affected the way I run my kitchen at home. 

It is a cleaner more safer environment and at work I feel more confident and competent to ensure the commercial kitchens I clean and run are safe and hygienic for the Chef and students to prepare food in.
Sincerely Janine

Deepak C - Carlingford

Thanks for your prompt reply. 

Training on your modules was very useful and informative. Indeed learned some new things from it. 

Have a great weekend. 

Regards, Deepak

Mike G - Camden - FSS NSW online

So many thanks to all at CFT for your patience, very happy with your prompt service.

Peter C - Pyrmont- Food Safety Supervisor training

Just a bit of feedback :

I thought the course would be "jumping through the hoops".

To the contrary, I found it challenging, informative and interesting (despite being in the industry a LONG time).

Oh, and all my dealings with CFT were smooth and professional.

 

Adrian T - Cooranbong

As an accountant by trade, I actually enjoyed working through this online Food Safety Supervisor course... The information is well delivered.

Stuart K - Sth Coogee

You're a superstar mate. Thanks for all your help

Androulla A - Horningsea Park

I have learnt so much doing this course.. I believe everyone who wants to own or have a business should do this course...

Thankyou!

Kevin G - Double Bay

Many thanks for your training and advice.

I have just finished a meeting with our head Chef and we have taken all on board. We have already initiated a schedule and action plan for the FSS and venue.

I must say it was a great 'refresher' and the stringent standards that must be met and adhered to.

I would like to add from the 'get go' that initial contact to your office and staff has been professional and helpful on all levels, it is a daunting requirement and was made easier by the smooth running of your office.

Roxanna J - Blayney

Thanks so much, I really enjoyed learning through this online Foo Safety Supervisor course.

Harvey J - Wollongong

Being in the kitchen all day, then sitting in a classroom at night or on my day off wasn't for me. I would rather use this time to catch up with friends or a round of golf! I was able to complete this training at a time to suit me and I didn't need any fancy equipment or super computer skills, it was very easy to understand and follow. Thanks Centre for Training Guys...Harvey